HR for HODs, Managers and Executives

Download Brochure HERE

Training Date :
4th -5th April 2018
4th – 5th July 2018

Download Registration HERE


Any Manager or Executive who manages subordinates is an HR Manager.  All Line and Non-HR Managers are the “REAL” Operational HR Managers.

Organizations need employees to achieve organization’s goals.  To be effective, they need to be directly motivated with the right HR Management Systems at the operational level.

This “HR for HODs, Managers and Executives” programme seeks to empower LIne and Non-HR Managers and Executives with the necessary knowledge and skills to do just that.

In this programme, Non-HR and Line Managers and Executives will learn how to have a proper system of managing and motivating their subordinates the HRM way.  They will also learn how to handle indiscipline in their departments and how to conduct the Domestic Inquiry.



At the end of the “HR for HODs, Managers and Executives” programme, participants are able to:

  • Organise an effective department
  • Write proper job descriptions and job specifications
  • Conduct a successful interview
  • Identify training needs, plan and carry out training and development for the department
  • Conduct professional performance evaluation and draw up Performance Improvement Plans (PIPs)
  • Conduct a professional counselling session
  • Manage probationers the professional way
  • Improve employee relations and ethics in management



  • Head of Departments (HODs)
  • Managers
  • Executives



This “HR for HODs, Managers and Executives” training methodology will be a mixtures of Presentations, Interactive Group Discussions, Case Study and Role Play.



1) Importance of HR Management for HODs

  • What policies and SOPs can HOD set?
  • How to influence HR policies
  • Role of Line Managers in HRM

2) Organising the Department

  • Allocating jobs and responsibilities
  • Organising the reporting structure
  • Manpower planning
  • Succession planning

3) Organising Job Descriptions and Job Specifications

  • Content of Job Descriptions
  • Balancing up the job descriptions
  • Deciding and drafting job specifications

4) Job Interviewing Skills

  • Types of interview questions
  • Conducting the interview
  • Evaluating responses

5) Job Training & Developing Employee Potential

  • Identifying training and development needs (TNA)
  • Drawing up training programmes
  • Initiating and managing transfers and promotions
  • Multitasking
  • Career planning and development

6) Employee Performance Evaluation and Performance Management

  • Setting performance standards
  • Evaluating performance
  • Drawing up Performance Improvement Plans (PIPs)
  • Action for non-performance or poor performance

7) Counselling

  • Who should counsel?
  • Difference between advice and counselling
  • Required skills for counselors
  • How to counsel?

8) Managing Probationers

  • Setting standards for probationers
  • Managing performance
  • Confirming employees
  • Differences between probation and confirmed service
  • Legal problems and challenges in managing probationers

9) Improving Employee Relations & Ethical Management

  • What do employees want?
  • Personal leadership styles for the new generation
  • Why employees leave?
  • Ethics in management




Mr. Cyril Pagadala

– BA (English)
– MA (Human Resource Management)

Cyril has a BA in English and an MA in Human Resource Management. He comes with many years of real hands-on hard knock work experience in Human Resource Management, Operations, Customer Service and Administration followed by many years of lecturing experience.

He is now a corporate trainer since 2004.

His management hands-on work experience covers various industries such as the banking, manufacturing, hospitality and other service industries He has worked for both local and multinationals and in both small and large companies. He was the Director of Human Resource & Administration of a group of companies.

He has gone through the whole gamut of HRM functions with customer relations and general leadership and management experience.

He is now a dedicated full-time corporate trainer in leadership and management principles, all areas of human resource management, employment laws, customer service, English and business communication since 2004.

His tenure in organizations has provided him with deep insight and lasting exposure to various problems and solutions of different kinds. He brings this exposure to his specialised areas of training.

He therefore delivers and facilitates the programmes in a simple, easy-to-understand way and willingly shares knowledge. Due to his real hard-knock work experience, he is able to provide many simple solutions to work challenges.

Maybe this is also due to his simple philosophy: “SHARE REAL WORK KNOWLEDGE”. Perhaps a cue may also be taken from a participant: ‘I NEVER KNEW THIS WAS SO EASY!’

His participants range from CEOs, managers, executives, supervisors to clerks; and professional engineers, lawyers and computer specialists both local and foreigners. He has many repeat clients. He has trained small, medium and large local and multinational organizations from various industries.


Course Fees & Registration


Normal Price                                          : RM1,688

Early Bird (15 days before event)       : RM1,588

Group Discount (>2 participants)       : RM1,388

Fee includes course materials, lunch, 2 tea breaks per day and Certificate of Attendance (upon completion of the training).

Download our Registration form Here and sent it to us by

Fax : +603 5523 2827

Email :



Upon registering, participant(s) are considered successfully enrolled in the event.  Written cancellations / transfer notice received :

  • More than ten (10) working days before the event, a refund (less administrative charge of 15%) will be made.
  • Ten (10) working days or less before the event, no refund will be made.
  • For no show on the day of the event, full payment is required. If you cannot attend the event, you can nominate a substitute at any time without payment of an administration fee.
  • A full (100%) refund may be granted if the course is cancelled by Wanfah Prosper PLT (WFP). WFP reserves the right to postpone or cancel the event and / or change facilitator at any time should circumstances beyond its control arises. WFP also reserve the right to make alternative arrangements without prior notice should it be necessary to do so.



Please make cheque payable / direct credit to :WANFAH PROSPER PLT

Accounts Number : 3812930508

Bank : Public Bank Berhad



Personal Data is gathered in accordance with the Personal Data Protection Act 2010 (Act 709)