Collecting Difficult Accounts

 HRD Corp Programme Number : 1000145854

If you are looking for Remote Online training on this "Collecting Difficult Accounts" programme, please CLICK HERE

INTRODUCTION

Many organisations finding it hard to collect money from their customers the overdue accounts despite knowing that these customers could easily pay the said amount. The staff responsible for the collection need to stay on top of the situation knowing that everyone seems to be avoiding their calls and giving every excuses that could be generated.  They also have to deal with angry customers, sending countless collection and follow up letters that have to be carefully worded and handling legal issues. This "Collecting Difficult Accounts" training seek to help the staff to collect such difficult accounts.

Download Brochure and Registration Form from HERE

Training Date :
6th January 2025 (Hotel Armada Petaling Jaya, Selangor, Malaysia)
14th March 2025 (Dorsett Grand Subang, Subang Jaya, Selangor, Malaysia)
16th April 2025 (Wanfah Centre, Shah Alam, Selangor, Malaysia)
16th June 2025 (Hotel Armada Petaling Jaya, Selangor, Malaysia)
17th July 2025 (Dorsett Grand Subang, Subang Jaya, Selangor, Malaysia)
12th September 2025 (Wanfah Centre, Shah Alam, Selangor, Malaysia)
10th October 2025 (Hotel Armada Petaling Jaya, Selangor, Malaysia)
5th December 2025 (Dorsett Grand Subang, Subang Jaya, Selangor, Malaysia) 

LEARNING OUTCOME

Upon the successful completion of this "Collecting Difficult Accounts" training, participants is expected to

• Be able to better define the Accounts Receivable (AR) that appear in the Balance Sheet (Statement of Financial Position)
• Understand the relationship between AR, Cash flow and Profit
• Discover the important of monitoring the Receivable throughout the whole accounting period
• Realise the need to have credit assessment process
• Be able to establish a collection policy
• Make better collection calls – telephone call and personal visit
• Better deal with uncooperative / abusive / threatening borrowers
• Understand how to negotiate a repayment programme

WHO SHOULD ATTEND

• Credit Controllers, Executives and Managers
• Finance and Accounts Assistants, Executives and Managers
• Marketing Personnel in charge of collection
• Business Owners
• Individuals tasked with monitoring, collecting and recovery of Accounts Receivable

METHODOLODY

Presentation, Exercise, group discussion, practical case studies and role play.

COURSE CONTENT

1. Understanding Accounts Receivable, Doubtful Debts and Bad Debts

2. Relationship between AR, Cash Flow and Profit

3. Debt Collection

a. Debt collection contributing to cash flow and profits, not a cost control activity
b. Collector’s right and responsibility to take action when Debtors fail to pay
c. Be a priority creditor, get paid before others
d. Telephone Calls
e. Personal Visits
f. Using Debt Collection Agency / Professional Debt Collector
g. Role Play

4. Credit Assessment and Policy

5. Legal Actions
a. To sue?
b. Summon?
c. Bankruptcy Action?
d. Winding Up Action?
e. Negotiation a repayment programme

Download the course content in pdf format from HERE

FACILITATOR

Mr. Tan Chee Wan

PSMB Train-The-Trainer certificate no: TTT/6518

Qualifications:
Fellows Member of Chartered Management Accountant – FCMA (UK)
Chartered Accountant (Malaysia) – CA (M’sia)
Chartered Global Management Accountant – CGMA
Competent Toastmaster – CTM

Click Here to download Tan Chee Wan profile in PDF format

Tan Chee Wan is a Senior Member (FCMA) of the Chartered Institute of Management Accountants, CIMA and a member of Malaysian Institute of Accountants, MIA since 1992. He has been a Council Member of the CIMA Malaysia Divisional Council since 1998 until the Divisional Council dissolved in May 2012. Chee Wan is also a duly certified Competent Toastmaster of Toastmaster International.

Chee Wan has had a long and distinguished career as a Management Accountant in a number of well-known Malaysian and International Companies. He started his career in Finance as an Auditor. In 2000, he joined KNM Berhad as Group Financial Controller and played a pivotal role in KNM’s listing submission. In December 2005, Chee Wan returned to his hometown, Melaka and worked for Coats Thread (Malaysia) Sdn. Bhd. as Finance Manager / Director and retired in March 2012 to form Wanfah Prosper Training & Consultancy.

As the pioneer CIMA Global Membership Assessor from Malaysia, Chee Wan is actively involved in giving talks and doing workshops for potential members who wanted to apply for CIMA membership locally as well as in Singapore and has conducted in house training as well as public training programmes on Finance both locally as well as in Cambodia. With the expansion of more oversea Global Membership Assessors, Chee Wan has been mentoring two new Assessors in Malaysia.

After started his own business, Chee Wan has keep up todate of the current technology.  Among some of his achievement are created his own business websites, developed mobile apps and ventured into E-commerce.

All in, Chee Wan has more than twenty-five years of hands-on experience in different areas of management and functions in diverse industries such as in auditing, printing, construction, manufacturing, consultancy, engineering and trading. Other than the Finance, Accounting, Auditing, Taxation, Corporate Finance and Credit Control, some of the other functions include: general management, business development, business strategic planning, performance improvement, quality assurance, human resource management, information technology and management, budgeting and strategic cost management.

Chee Wan has attended the Train The Trainer Training conducted by PSMB and is a certified trainer under PSMB (Certificate No. TTT/6518).  Chee Wan is also a Certified GST Consultant / Trainer having attended the Royal Malaysia Custom GST training and passed its examination.

Comments from some participants :

" I like the Role Play workshop during the course and the information given are based on facts" - Mr. Nguyen Huu Hoang Huy, AR Cordinator, Hapag-Lloyd Business Services (Malaysia) Sdn. Berhad.

 

Course Fees & Registration
FEE PAYABLE PER PARTICIPANT :

Normal Price                                          : RM1,318

Early Bird (15 days before event)       : RM1,178

Group Fee (>2 participants)                : RM1,038

Fee includes course materials, lunch, 2 tea breaks per day and Certificate of Attendance (upon completion of the training).

Download Registration Form HERE and sent it to us by

Email : sales@wanfahprosper.com

WhatsApp : +60162634929

CANCELLATION / TRANSFER

Upon registering, participant(s) are considered successfully enrolled in the event.  Written cancellations / transfer notice (substitution or to later dates) received :

• More than ten (10) working days before the event, a refund (less administrative charge of 15%) will be made.
• Ten (10) working days or less before the event, no refund will be made.
• For no show on the day of the event, full payment is required. If you cannot attend the event, you can nominate a substitute at any time without payment of an administration fee.
• A full (100%) refund may be granted if the course is cancelled by Wanfah Prosper PLT (WFP). WFP reserves the right to postpone or cancel the event and / or change facilitator at any time should circumstances beyond its control arises. WFP also reserve the right to make alternative arrangements without prior notice should it be necessary to do so.

Payment

Please make cheque payable / direct credit to :WANFAH PROSPER PLT

Accounts Number : 3812930508

Bank : Public Islamic Bank Berhad

DATA PROTECTION

Personal Data is gathered in accordance with the Personal Data Protection Act 2010 (Act 709)