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Fishbone Analysis for Effective Problem Solving

HRD Corp Programme Number : 10001339148

INTRODUCTION

This “Fishbone Analysis for Effective Problem Solving” course will teach you how to use the Fishbone diagram, a powerful problem-solving tool, to identify the root causes of problems. You will learn how to:

  • Define the problem
  • Identify the major categories of causes
  • Brainstorm potential causes for each category
  • Analyze the causes and identify the root causes
  • Develop solutions to address the root causes
  • and plenty of Case Studies

Download Brochure and Registration form from Here

Training Date :
6th – 7th May 2024 (Hotel Armada Petaling Jaya, Selangor, Malaysia)
3rd – 4th July 2024 (Dorsett Grand Subang, Subang Jaya, Selangor, Malaysia)
9th – 10th September 2024 (Hotel Armada Petaling Jaya, Selangor, Malaysia)
11th – 12th November 2024 (Dorsett Grand Subang, Subang Jaya, Selangor, Malaysia)

LEARNING OUTCOME

At the end of the workshop, the participant will be able to apply The Fishbone Analysis for effective problem-solving.

LEARNING OBJECTIVES

– Describe the Fishbone Tool to identify and analyze the root cause of a problem.

– Use the Fishbone Tool to solve a problem.

METHODOLOGY

– The Teach, World Cafe, Gallery Walk, Case Studies, Presentation.

WHO SHOULD ATTEND

Suitable for all employees

PROGRAMME OUTLINE

Module 1 – Problems in the Corporate World

  • My ‘war stories’
  • Testing your power to deduce

 

Module 2 – Fishbone Analysis

  • Introducing the Fishbone Analysis methodology
  • Working together
  • Testing the theory

 

Module 3 – Case Studies

  • Case Study 1 : Tamworth Case
  • Case Study 2 : Where there is smell, there is fire
  • Case Study 3 : Attrition of staff

 

Module 4 – Case Studies

  • Case Study 4 : Case of the square doughnuts
  • Case Study 5 : Declining customers
  • Case Study 6 : Staff with red hands

Download the course content in pdf format from HERE

FACILITATOR

Mr. Victor Cheong Chee Kian
ACMA, CGMA
PSMB Train-The-Trainer certificate no: TTT/5131

Victor Cheong Chee Kian is an Associate Member of the Chartered Institute of Management Accountants (CIMA) since 1992.  He has involved with the CIMA Malaysian Division and was with the CIMA Student Development Committee since 1999.  For the term 2009 / 2010, he was appointed to the 1st Vice Chairman of the said committee.  He was also a CIMA Malaysian Division Council Member from 2007 till 2013.

Victor has about 19 years of Banking Experience in Operations, Credit and Marketing before he was moved to be a Learning Facilitator, having conducted numerous workshops in Banking Operations, Anti-Money Laundering, Banking Systems, Sales, Services and organisation-wide Development workshops for 14 years till his retirement in 2022.

Victor is a Certified Trainer from Pembangunan Sumber Manusia Berhad (PSMB) and also a chieved a certification in Chartered Institute of Personnel and Development (CIPD)

Prior to his involvement in the Banking Industry, Victor led a colourful life.  He was serving in the Government as an officer with the Polis DiRaja Malaysia for 5 years.  His stint with the Force involves Special Branch and Criminal Investigation Department with a number of notable cases under his belt.

As a  Chartered Member of the CIMA Malaysia Toastmasters Club since 2003, he is actively involved in the club and has been the Club President for the term 2004/2005.  Victor has held all the other posts in the club ever since. With his experience in communication and public speaking, Victor has emceed a number of events including those CIMA-organised functions.  He even almost single-handedly planned and facilitated a fun-filled dinner event for CIMA.

Click Here to Download Victor Cheng Chee Kian Profile

Course Fees & Registration
FEE PAYABLE PER PARTICIPANT :

Normal Price                                          : RM2,288

Early Bird (15 days before event)       : RM2,089

Group Fee (>2 participants)                : RM1,888

Fee includes course materials, lunch, 2 tea breaks per day and Certificate of Attendance (upon completion of the training).

Download Registration Form from HERE and sent it to us by

Email : sales@wanfahprosper.com

WhatsApp : +60162634929

CANCELLATION / TRANSFER

Upon registering, participant(s) are considered successfully enrolled in the event.  Written cancellations / transfer notice (substitution or to later dates) received :

  • More than ten (10) working days before the event, a refund (less administrative charge of 15%) will be made.
  • Ten (10) working days or less before the event, no refund will be made.
  • For no show on the day of the event, full payment is required. If you cannot attend the event, you can nominate a substitute at any time without payment of an administration fee.
  • A full (100%) refund may be granted if the course is cancelled by Wanfah Prosper PLT (WFP). WFP reserves the right to postpone or cancel the event and / or change facilitator at any time should circumstances beyond its control arises. WFP also reserve the right to make alternative arrangements without prior notice should it be necessary to do so.

Payment

Please make cheque payable / direct credit to :WANFAH PROSPER PLT

Accounts Number : 3812930508

Bank : Public Islamic Bank Berhad

DATA PROTECTION

Personal Data is gathered in accordance with the Personal Data Protection Act 2010 (Act 709)