Collecting Difficult Accounts (Remote Online Training)

   HRD Corp Programme Number : 1000145854

If you are looking for Physical Face to Face training on this "Collecting Difficult Accounts" programme, please CLICK HERE

Many organisations finding it hard to collect money from their customers the overdue accounts despite knowing that these customers could easily pay the said amount. The staff responsible for the collection need to stay on top of the situation knowing that everyone seems to be avoiding their calls and giving every excuses that could be generated.  They also have to deal with angry customers, sending countless collection and follow up letters that have to be carefully worded and handling legal issues. This "Collecting Difficult Accounts" training seek to help the staff to collect such difficult accounts.

 

Download Brochure and Registration Form from HERE
Training Date :
22nd April 2026
27th August 2026
16th November 2026

 

LEARNING OUTCOME

Upon the successful completion of this "Collecting Difficult Accounts" training, participants are expected to

  • Be able to better define the Accounts Receivable (AR) that appear in the Balance Sheet (Statement of Financial Position)
  • Understand the relationship between AR, Cash flow and Profit
  • Discover the important of monitoring the Receivable throughout the whole accounting period
  • Realise the need to have credit assessment process
  • Be able to establish a collection policy
  • Make better collection calls – telephone call and personal visit
  • Better deal with uncooperative / abusive / threatening borrowers
  • Understand how to negotiate a repayment programme

WHO SHOULD ATTEND

  • Credit Controllers, Executives and Managers
  • Finance and Accounts Assistants, Executives and Managers
  • Marketing Personnel in charge of collection
  • Business Owners
  • Individuals tasked with monitoring, collecting and recovery of Accounts Receivable

METHODOLODY

Presentation, Exercise, group discussion, practical case studies and role play.

COURSE CONTENT

1. Understanding Accounts Receivable, Doubtful Debts and Bad Debts

2. Relationship between AR, Cash Flow and Profit

3. Debt Collection

a. Debt collection contributing to cash flow and profits, not a cost control activity
b. Collector’s right and responsibility to take action when Debtors fail to pay
c. Be a priority creditor, get paid before others
d. Telephone Calls
e. Personal Visits
f. Using Debt Collection Agency / Professional Debt Collector
g. Role Play

4. Credit Assessment and Policy

5. Legal Actions
a. To sue?
b. Summon?
c. Bankruptcy Action?
d. Winding Up Action?
e. Negotiation a repayment programme

Download the course content in pdf format from HERE

FACILITATOR

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MR. TAN CHEE WAN

Professional Title: Chartered Management Accountant | HRD Corp Accredited Trainer | Independent Director

Credentials Snapshot: FCMA (UK) | CA (M'sia) | CGMA | HRD Corp Accredited Trainer | PSMB Cert No: TTT/6518

SUMMARY & PROFESSIONAL FOCUS

Mr. Tan Chee Wan is a highly accomplished Chartered Management Accountant and HRD Corp Accredited Trainer with over 25 years of hands-on experience in senior management roles within diverse industries. His career progression includes significant achievements in corporate finance, strategic management, and general management across well-known international and Malaysian companies. Currently, he is focused on leveraging his extensive expertise as a professional trainer, as well as serving as an Advisory Board Member for SGS Certification Body and an Independent Non-Executive Director of Avillion Berhad.

KEY EXPERTISE & FUNCTIONAL SKILLS (Developed across diverse sectors including printing, construction, manufacturing, engineering, investment, education and trading)

  • Financial & Corporate Management: Corporate Finance, Taxation, Credit Control, Strategic Cost Management, and Budgeting.

  • Strategic & Leadership: Business Strategic Planning, General Management, Performance Improvement, and Business Development.

  • Training & Development: Finance and Accounting, GST, SST (Sales and Service Tax), and Practical Payroll Computation.

PROFESSIONAL EXPERIENCE HIGHLIGHTS

Mr. Tan started his career in Finance as a Junior Auditor, transitioning rapidly into management roles:

  • KNM Berhad (Group Financial Controller, 2000): Played a pivotal role in the company’s successful listing submission.

  • Coats Thread (Malaysia) Sdn. Bhd. (Finance Manager / Director, 2005 – 2012): Oversaw comprehensive financial management and operation for the division.

  • Wanfah Prosper PLT (formerly Wanfah Prosper Training & Consultancy) (Founder): Established the firm in March 2012 to focus on professional training and development.

TRAINING & MENTORSHIP

Mr. Tan is an HRD Corp Accredited Trainer and a certified Competent Toastmaster (CTM), specializing in delivering high-value training programs.

  • Training Scope: Conducts specialized in-house and public training programmes covering Finance and Accounting, SST, and Practical Payroll Computation across Malaysia and internationally.

  • CIMA Global Assessor: Served as the pioneer CIMA Global Membership Assessor from Malaysia. He was actively involved in conducting workshops for prospective CIMA members globally, and has mentored new Assessors in Malaysia and China.

Click Here to download Tan Chee Wan profile in PDF format

Comments from past participants :

Bioeconomy staff attended Full Set of Accounts training as well as Collecting Difficult Accounts Training" I would also like to express my sincere gratitude and appreciation to Mr. Tan Chee Wan and Puan Nor for registering me to participate in this training. I had a great experience since this is the first time participating the remote online training conducted by Wanfah Prosper PLT. 

I gained a lot of knowledge, the idea Mr. Tan have shared and I find it very useful and it really applies to my daily work.  Mr. Tan  has a unique way of technique delivering his comprehensive and effective training, by sharing his personal thoughts, his past working experience in real situation and not only depending on slides and written notes.

Lastly but not least, I enjoyed this training and I am happy to look forward for another training that might be good and useful for my career enhancement in near future. " - Pn Roswahida Binti Abd Hamid, Executive - Malaysian Bioeconomy Corporation Sdn. Bhd.
"I like this training because it helps solving my problem when chasing for payment from the customers.  I have also learn how legal action can be taken." - En. Muhammad Fahmie  bin Ali, Buidltest Laboratory Sdn. Bhd.

 

"The area I like about this training is the role play conducted during the training" - Cik Nurul Ezzaty Binti Yahaya, Accounts Executive, Neoscience Sdn. Bhd.

 

Course Fees & Registration

FEE PAYABLE PER PARTICIPANT FOR REMOTE ONLINE TRAINING :

Normal Price                                          : RM998

Early Bird (15 days before event)       : RM849

Group Fee (>2 participants)                : RM758

Fee includes course materials and Certificate of Attendance (upon completion of the training).

Access to join the Webinar shall be granted upon Full Payment of the fee / approval of the grant from HRD Corp.

Download Registration Form HERE and sent it to us by

Email : sales@wanfahprosper.com

WhatsApp : +60162634929

CANCELLATION / TRANSFER

Upon registering, participant(s) are considered successfully enrolled in the event.  Written cancellations / transfer notice (substitution or to later dates) received :

  • More than ten (10) working days before the event, a refund (less administrative charge of 15%) will be made.
  • Ten (10) working days or less before the event, no refund will be made.
  • For no show on the day of the event, full payment is required. If you cannot attend the event, you can nominate a substitute at any time without payment of an administration fee.
  • A full (100%) refund may be granted if the course is cancelled by Wanfah Prosper PLT (WFP). WFP reserves the right to postpone or cancel the event and / or change facilitator at any time should circumstances beyond its control arises. WFP also reserve the right to make alternative arrangements without prior notice should it be necessary to do so.

Payment

Please make cheque payable / direct credit to :WANFAH PROSPER PLT

Accounts Number : 3812930508

Bank : Public Islamic Bank Berhad

DATA PROTECTION

Personal Data is gathered in accordance with the Personal Data Protection Act 2010 (Act 709)