EMAIL WRITING IN THE DIGITAL AGE

    HRD Corp Programme Number : 1000148378

If you are looking for REMOTE ONLINE training for this “EMAIL WRITING IN THE DIGITAL AGE” programme, please CLICK HERE

INTRODUCTION

Post Covid-19, working remotely is the new normal.  As fewer face-to-face communication takes place, the new order of communication is in electronic writing and email writing takes a new phase in this digital age.

Are you still using old-fashion words and phrases to sound formal?  Do you write like a robot?  Chances are many of us still write like that – strait and formidable.  Change your style and be modern and effective in your Email Writing in The Digital Age. Raise the bar in electronic writing.


Download Brochure and Registration Form from HERE 

Training Date :
19th March 2025

 

LEARNING OBJECTIVE

Learn the techniques of:

  • Writing for the reader to grab attention
  • Organising ideas for impact
  • Improving the internal structure of your writing
  • Crafting concise and effective messages for the reader
  • Identifying and correcting individual grammar and syntax.

LEARNING OUTCOMES

After attending this training, participants will be able to:

  • Write email in a modern and contemporary style
  • Convey their ideas effectively to persuade for action
  • Improve the readability index of their writing with better sentence structure
  • Present their email message in an organised structure.

WHO SHOULD ATTEND

Managers, executives and staff who want to improve their writing of email

METHODOLOGY

This programme is highly interactive with a balance of lectures, group activities, case study and video segments to enhance learning.

COURSE OUTLINE

  1. Smart business writing in the digital age
  • What is electronic writing?
  • What do you want to achieve in your writing?
  • Are you meeting the mark in your writing?
  • Closing the gap

Small group discussions of self-discovery on what has changed in business writing electronically and how to close the gap with the individual’s writing style.  

  1. Grabbing attention with:
    • Purpose for your audience
    • Selling the message
    • Presentation of information
    • Clear, concise and precise language
    • Correct grammar and syntax
  1. KISS redefined
    • Use more active voice
    • Use relevant subject headers and sub-headers
    • Measure your level of writing with readability index
  1. Tone vs Voice
    • Choose an appropriate tone
    • Vary tone with words and expression
    • Vary tone using sentence structure and sentence length
  1. E-mail basic layout and structure for writing
  • Who is the recipient – individual or group?
  • When to use CC and BCC
  • How to make effective use of the subject header
  • How to determine the formality of writing with salutation and greeting
  • How to tailor introduction / purpose for the reader
  • What structure gives impact to the main content to:
    • Inform
    • Enquire
    • Persuade
  • What to say in the pre-closing to urge for action and next steps
  • What are the different ways to close and sign-off
  1. Applying your skills to Effective E-mail Writing in The Digital Age
  • Routine business transactions
  • Creative and persuasive documents
  • Auto replies
    • Out of office
    • On long leave

Download the programme outline in pdf from HERE

FACILITATOR

Nancy Ong Chen Gan,

MBA (Strathclyde, U.K.), Dip. In Banking (U.K.),

TESOL (Australia).

Nancy pursued her passion to teach through the training profession after leaving her career in banking of 30 years. Fifteen years on and she has successfully conducted workshops and trained many people in trade financing, credit management and business communication.

She has worked in management positions in branches and later at head office of OCBC Bank where she headed Treasury Operations before her retirement. Her vast knowledge and experience in banking are the keys to the success of her training and workshops. With a clear understanding of the business environment she is able to help bridge the gap in the industry of trade financial instruments and the associated financial risk for participants to gain the skills necessary to apply in their area of work. Participants are able to recognize the financial and operational risks to help them increase organizational effectiveness when using these financial instruments.

Nancy’s passion for English business writing and communication stems from her career where her job had given her many opportunities to write and speak to many levels of management in planning, presenting and decision-making. Combining her proficiency in English and a clear understanding of the business environment, she is able to impart her skills and knowledge in business communication to others who care to improve themselves for their career advancement through her training such as “The Art of Writing a Good Report” training.

Using simple and proven techniques to deliver her workshops, she has received excellent ratings from the participants.

A certified PSMB trainer, she also holds an MBA from the University of Strathclyde, United Kingdom, a Diploma in Banking from United Kingdom, and a certificate in the Teaching of English to Speakers of Other Languages (TESOL) awarded by Teach International, Australia.

Click Here to Download Nancy Profile

Course Fees & Registration

FEE PAYABLE PER PARTICIPANT :

Normal Price                                          : RM1,198

Early Bird (15 days before event)       : RM1,068

Group Fee (>2 participants)                : RM938

Fee includes course materials, lunch, 2 tea breaks per day and Certificate of Attendance (upon completion of the training).

Download our Registration form Here and sent it to us by

Email : sales@wanfahprosper.com

WhatsApp : +60162634929

CANCELLATION / TRANSFER

Upon registering, participant(s) are considered successfully enrolled in the event.  Written cancellations / transfer notice (substitution or to later dates) received :

  • More than ten (10) working days before the event, a refund (less administrative charge of 15%) will be made.
  • Ten (10) working days or less before the event, no refund will be made.
  • For no show on the day of the event, full payment is required. If you cannot attend the event, you can nominate a substitute at any time without payment of an administration fee.
  • A full (100%) refund may be granted if the course is cancelled by Wanfah Prosper PLT (WFP). WFP reserves the right to postpone or cancel the event and / or change facilitator at any time should circumstances beyond its control arises. WFP also reserve the right to make alternative arrangements without prior notice should it be necessary to do so.

Payment

Please make cheque payable / direct credit to :WANFAH PROSPER PLT

Accounts Number : 3812930508

Bank : Public Islamic Bank Berhad

DATA PROTECTION

Personal Data is gathered in accordance with the Personal Data Protection Act 2010 (Act 709)