Fishbone Analysis for Effective Problem Solving
HRD Corp Programme Number : 10001339148
INTRODUCTION
This “Fishbone Analysis for Effective Problem Solving” course will teach you how to use the Fishbone diagram, a powerful problem-solving tool, to identify the root causes of problems. You will learn how to:
- Define the problem
- Identify the major categories of causes
- Brainstorm potential causes for each category
- Analyze the causes and identify the root causes
- Develop solutions to address the root causes
- and plenty of Case Studies
Download Brochure and Registration form from Here
Training Date :
11th – 12th November 2024 (Dorsett Grand Subang, Subang Jaya, Selangor, Malaysia)
LEARNING OUTCOME
At the end of the workshop, the participant will be able to apply The Fishbone Analysis for effective problem-solving.
LEARNING OBJECTIVES
– Describe the Fishbone Tool to identify and analyze the root cause of a problem.
– Use the Fishbone Tool to solve a problem.
METHODOLOGY
– The Teach, World Cafe, Gallery Walk, Case Studies, Presentation.
WHO SHOULD ATTEND
Suitable for all employees
PROGRAMME OUTLINE
Module 1 – Problems in the Corporate World
- My ‘war stories’
- Testing your power to deduce
Module 2 – Fishbone Analysis
- Introducing the Fishbone Analysis methodology
- Working together
- Testing the theory
Module 3 – Case Studies
- Case Study 1 : Tamworth Case
- Case Study 2 : Where there is smell, there is fire
- Case Study 3 : Attrition of staff
Module 4 – Case Studies
- Case Study 4 : Case of the square doughnuts
- Case Study 5 : Declining customers
- Case Study 6 : Staff with red hands
Download the course content in pdf format from HERE
FACILITATOR
Mr. Victor Cheong Chee Kian
ACMA, CGMA
PSMB Train-The-Trainer certificate no: TTT/5131
Victor Cheong Chee Kian is an Associate Member of the Chartered Institute of Management Accountants (CIMA) since 1992. He has involved with the CIMA Malaysian Division and was with the CIMA Student Development Committee since 1999. For the term 2009 / 2010, he was appointed to the 1st Vice Chairman of the said committee. He was also a CIMA Malaysian Division Council Member from 2007 till 2013.
Victor has about 19 years of Banking Experience in Operations, Credit and Marketing before he was moved to be a Learning Facilitator, having conducted numerous workshops in Banking Operations, Anti-Money Laundering, Banking Systems, Sales, Services and organisation-wide Development workshops for 14 years till his retirement in 2022.
Victor is a Certified Trainer from Pembangunan Sumber Manusia Berhad (PSMB) and also a chieved a certification in Chartered Institute of Personnel and Development (CIPD)
Prior to his involvement in the Banking Industry, Victor led a colourful life. He was serving in the Government as an officer with the Polis DiRaja Malaysia for 5 years. His stint with the Force involves Special Branch and Criminal Investigation Department with a number of notable cases under his belt.
As a Chartered Member of the CIMA Malaysia Toastmasters Club since 2003, he is actively involved in the club and has been the Club President for the term 2004/2005. Victor has held all the other posts in the club ever since. With his experience in communication and public speaking, Victor has emceed a number of events including those CIMA-organised functions. He even almost single-handedly planned and facilitated a fun-filled dinner event for CIMA.
Click Here to Download Victor Cheng Chee Kian Profile
Course Fees & Registration
FEE PAYABLE PER PARTICIPANT :
Normal Price : RM2,288
Early Bird (15 days before event) : RM2,089
Group Fee (>2 participants) : RM1,888
Fee includes course materials, lunch, 2 tea breaks per day and Certificate of Attendance (upon completion of the training).
Download Registration Form from HERE and sent it to us by
Email : sales@wanfahprosper.com
WhatsApp : +60162634929
CANCELLATION / TRANSFER
Upon registering, participant(s) are considered successfully enrolled in the event. Written cancellations / transfer notice (substitution or to later dates) received :
- More than ten (10) working days before the event, a refund (less administrative charge of 15%) will be made.
- Ten (10) working days or less before the event, no refund will be made.
- For no show on the day of the event, full payment is required. If you cannot attend the event, you can nominate a substitute at any time without payment of an administration fee.
- A full (100%) refund may be granted if the course is cancelled by Wanfah Prosper PLT (WFP). WFP reserves the right to postpone or cancel the event and / or change facilitator at any time should circumstances beyond its control arises. WFP also reserve the right to make alternative arrangements without prior notice should it be necessary to do so.
Payment
Please make cheque payable / direct credit to :WANFAH PROSPER PLT
Accounts Number : 3812930508
Bank : Public Islamic Bank Berhad
DATA PROTECTION
Personal Data is gathered in accordance with the Personal Data Protection Act 2010 (Act 709)
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