Handling Misconduct with Effective Disciplinary Management and Domestic Inquiry

HRD Corp Programme Number : 10001679471

INTRODUCTION

Disciplinary action is sometimes necessary so that employees who infringe on workplace rules recognise personal and team accountabilities, which would groom them into true professionals. Grievance handling and disciplinary actions are both challenging aspects of people management, but it has got to be done when the need arises.

Improper handling of misconduct and domestic inquiry can result in the Industrial Court ruling in favour of the employee and subsequently leading to costly monetary compensation by the employer.

This course provides participants with the knowledge and skills necessary to effectively handle employee grievances, administer discipline, and conduct terminations in a fair, legal, and respectful manner. Furthermore, participants able to know the method of framing proper DI charges and effectively conducting internal DI in accordance with the requirements of Malaysian employment laws. Through a combination of lectures, case studies, role-playing exercises, and discussions, participants will learn practical strategies for resolving conflicts, addressing performance issues, and navigating termination procedures.

Download Brochure and Registration Form from HERE

Training Date :
23rd – 24th June 2026 (Dorsett Grand Subang, Subang Jaya, Selangor, Malaysia)
1st – 2nd September 2026 (Dorsett Grand Subang, Subang Jaya, Selangor, Malaysia)
7th – 8th December 2026 (Dorsett Grand Subang, Subang Jaya, Selangor, Malaysia)

Course Objectives:

By the end of the program, participants will be able to:

1. Enhance people managing skill to handle grievance and disciplinary actions.
2. Understand the legal framework governing employee grievances, discipline, and termination.
3. Navigate the termination process while minimizing legal risks and preserving employee dignity.
4. Learn to draft proper charges with the material particulars.
5. Understand the role played by the various players in the domestic inquiry process.

Who Should Attend?

1. Leaders and Managers
2. HR personnel
3. Industrial Relations Executives
4. Executives / Secretaries
5. Supervisory Staff
6. Employee Intending to specialize in Human Resources Management

Course Methodology

This course utilizes an interactive lecture approach with an emphasis on discussions which include participants sharing details of their workplace experiences. This stimulating program will maximize the understanding and learning through Lecture, Interactive Discussions, Quiz and Role play.

Pre-test will be given before the class started whereas post-test will be given upon completion of course. In addition, this training programme comes with real case studies (Industrial Relation case studies) to enhance participant’s skills.

Live case studies from participants will be carried out from time to time during training.

COURSE CONTENT

DAY 1

9.00am to 10.30am

Module 1: Introduction to Employee Grievances

• Definition and types of employee grievances
• Legal and ethical considerations
• Importance of addressing grievances promptly
• The consequences of ignoring employee grievances
• Grievance Policy and Procedure
• Guideline for conducting a grievance hearing

10.30am to 10.45am

Morning Break

10.45am to 12.30pm

Module 2: Legal Framework and Compliance

• Overview of relevant employment laws and regulations (according to latest amendments 2022)
• Understanding employee rights and employer obligations
• Discrimination, harassment, and retaliation issues

12.30pm to 1.30pm 

Lunch Break

1.30pm to 3.30pm

Module 3: Type of Misconduct

• To identify the type of misconduct (major / minor):

1. Tardiness
2. Poor or inefficient job performance
3. Absence without approval
4. Absence before or after PH
5. Absence from the workplace
6. Excessive MC
7. Malingering
8. Disobedience
9. Insubordination
10. Sexual Harassment
11. Corruption
12. Fraud / Cheating
13. Breach of Trust
14. Leak of Trade Secrets

• Ways of handling misconduct
• Documentation Process
• Role-playing exercises and simulations

3.30pm to 3.45pm

Afternoon Break

 3.45pm to 5.00pm

Module 4: Differentiation of Harassment

• Identify type of work harassment
• Time limit to file a complaint
• Example of workplace harassment
• Policy

 

DAY 2

9.00am to 10.30am

Module 5: Disciplinary & Dismissal

• Types of terminations: voluntary vs. involuntary
• Conducting fair and respectful terminations
• Inquiry suspension pay
• Dismissal during notice period
• Providing support to affected employees
• Managing emotions during disciplinary actions and terminations 

10.30am to 10.45am

Morning Break

10.45am to 12.30pm

Module 6: Domestic Inquiry in Malaysian Contents

• Investigation Techniques
• Concept of Misconduct
• Criminal Misconduct
• Issuance of Show Cause Letter
• Suspension

12.30pm to 1.30pm

Lunch Break

1.30pm to 3.15pm

Module 7: Handling Disciplinary Hearing

• Roles of committees
• General guidelines for the chairperson
• Employee refuses / fails to attend a disciplinary hearing
• Disciplinary hearings that are criminal offences
• Dismissal without due inquiry
• Inquiry suspension pay
• Dismissal during the notice period – criminal offences
• Panel Decision Methodology
• The Penalty/ Consequences

3.15pm to 3.30pm

Afternoon Break

3.30pm to 5.00pm

Module 8: Mock session of Domestic Inquiry and conclusion

Download the course content in pdf format from HERE

FACILITATOR

Song Xiu Hui (Camen)

Bachelor Degree of Business (Hons) Hotel Management (UMS), Member of MIHRM, Member of SHRM

HRD Corp Accredited Trainer, Certified OSHA Coordinator, DISC Facilitator

Click Here to download Ms Camen Song Xiu Hui profile in PDF format

Song Xiu Hui, widely known as Camen, is a highly experienced Human Resources Practitioner and a HRD Corp Accredited Trainer. She is a dedicated professional with over 10 years of experience in coaching and facilitating, driven by a passion for Personal Development, Leadership, and Human Resources Management.

Key Expertise & Specializations: Camen’s expertise spans a wide array of human capital development and compliance areas:

• Employment Act & Labour Legislation: She specializes in assisting Human Resources Personnel in SMEs with the Employment Act and helps companies avoid penalties from the Ministry of Human Resources and Industrial Relation cases.

• Human Resources Management & Compliance: Experience includes setting up Human Resources Departments , conducting HR audits , and ensuring compliance in areas like Personal Data Protection Act (PDPA) and Anti-Bribery and Corruption .

• Performance & Discipline: Skilled in managing misconduct, poor performance through Personal Improvement Plans , and handling sexual harassment at the workplace.

• Leadership & Team Development: Over a decade of experience in facilitating team building, leadership, and personal development programs. She designs and customizes indoor and outdoor training modules.

• Corporate Social Responsibility (CSR): Proven ability to assist companies in leading teams to achieve Corporate Social Responsibility (CSR) scores and awards.

• Business Communication: An experienced Business English trainer and also proficient in Business Mandarin and basic Japanese.

Professional Background & Memberships: Camen has held roles as Human Resources & Training Manager and Human Resources Business Partner in both SME and multinational corporations. She is a Member of MIHRM and SHRM. She also holds certifications as a Certified OSHA Coordinator and DISC Facilitator , and is a Certified Hypnotherapist by IHA.

Notable Achievements:

• Successfully increased CSR scores, leading Hotel Jen Puteri Harbour to become a Top 3 Best CSR Practice Hotel and ensuring its mention in Shangri-La Monthly CSR Best Practices.

• Awarded “Colleague of The Year 2017” at Hotel Jen Puteri Harbour.

• Assisted in organizing Emergency Response Teams (ERT) for several hotels.

WhatsApp : +60162634929

CANCELLATION / TRANSFER

Upon registering, participant(s) are considered successfully enrolled in the event.  Written cancellations / transfer notice received :

• More than ten (10) working days before the event, a refund (less administrative charge of 15%) will be made.
• Ten (10) working days or less before the event, no refund will be made.
• For no show on the day of the event, full payment is required. If you cannot attend the event, you can nominate a substitute at any time without payment of an administration fee.
• A full (100%) refund may be granted if the course is cancelled by Wanfah Prosper PLT (WFP). WFP reserves the right to postpone or cancel the event and / or change facilitator at any time should circumstances beyond its control arises. WFP also reserve the right to make alternative arrangements without prior notice should it be necessary to do so.

Payment

Please make cheque payable / direct credit to :WANFAH PROSPER PLT

Accounts Number : 3812930508

Bank : Public Islamic Bank Berhad

DATA PROTECTION

Personal Data is gathered in accordance with the Personal Data Protection Act 2010 (Act 709)

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