HR for Non-HR & Operational Line Managers & Executives:
– From Employment to Handling Misconduct & Poor Performance
HRD Corp Programme Number : 10001538944
INTRODUCTION
This “HR for Non-HR & Operational Line Managers & Executives” programme seeks to empower Operational Line and Non-HR Managers and Executives with the necessary knowledge and skills to do just that. This programme looks at the day-to-day issues of managing department employees and the associated challenges.
In this programme, Non-HR & Operational Line Managers & Executives will learn how to have a proper system of managing and motivating their subordinates the HRM way. They will also learn their roles of Operational Line Managers in HRM such as drawing up job descriptions and specifications; conducting an effective interview; carrying out a training need analysis (TNA); conducting performance appraisals and counselling and taking disciplinary action.
Download Brochure and Registration Form from HERE
Training Date :
2nd – 3rd July 2025 (Hotel Armada Petaling Jaya, Selangor, Malaysia)
LEARNING OBJECTIVES
In this “HR for Non-HR & Operational Line Managers & Executives” programme, participants will learn how to:
- Draft proper job descriptions and job specifications; and conduct a successful interview
- Identify training needs and carryout training for the department; Conduct professional performance evaluation and draw up PIPs; and conduct a professional counseling session
- Draft warning letters for misconduct and non-performance; and manage a Domestic Inquiry
- Manage probationers in the legal and professional way
- Improve employee relations and ethics in management
WHO SHOULD ATTEND
- Head of Departments (HODs)
- Managers
- Executives
- Office Administrators
- Officers
- Administrative Assistants
- Secretaries
- Personal Assistants
- Operational Personnel
- Supporting Personnel
METHODOLODY
This “HR for Non-HR & Operational Line Managers & Executives” training methodology will be a mixtures of Lecture, Presentations, Interactive Group Discussions, Case Study and Role Play.
COURSE CONTENT
Module 1: Importance of HR Management for Non-HR and Operational Line Managers
- What is HRM?
- Role of HRM in an organisation
- Role of Operational Line Management in HRM
Module 2: Employers and Employees Rights
- Employers legal prerogatives
- Employees legal rights
- Administration of benefits
Module 3: Drafting Job Descriptions and Job Specifications
- Drafting JD / JS
- Determining work loads
- Balancing up the job descriptions
Module 4: Job Interviewing Skills
- Types of interview questions
- Conducting the interview
- Evaluating responses
Module 5: Job Training & Developing Employee Potential
- Training Needs Analysis (TNA)
- On-the job coaching and conducting training
- Job rotation and multitasking
- Career planning and development
Module 6: Performance Management
- Setting performance standards & KPIs
- Evaluating performance
- Drawing up Performance Improvement Plans (PIPs)
Module 7: Counselling
- Who should counsel?
- Difference between advice and counselling
- Required skills for counsellors
- How to counsel?
Module 8: Documentation for Non-performance and Indiscipline
- Cautions
- Verbal and written warnings
- Show-cause letter
- Charge Sheet
Module 9: Domestic Inquiry
- Panel members
- Process of inquiry
- Rights of prosecutor and accused
Module 10: Special Issues in Managing Probationers
- Setting standards for probationers
- Managing performance
- Confirming employees
- Differences between probation and confirmed service
- Legal problems and challenges in managing probationers
Module 11: Improving Employee Relations
- What do employees want?
- Personal leadership styles for the new generation
- Why do employees leave?
- Ethic in management
Download the Course Content in pdf from HERE
FACILITATOR
CYRIL PAGADALA
BA (English), MA (Human Resource Management)
HRD Corp Train-The-Trainer Certificate no: TTT/0217
Cyril has vast real work experience, in local and multinational companies, of more than 18 years in the field of Human Resources Management, Administration and Operations in various industries: banking, manufacturing, hospitality, tourism, and publications. He last held the position of Director of Administration and Human Resources of a group of companies.
He has managed all HR functions from recruitment to termination/dismissal such as:
Setting up the HR Department A-Z and company start-up operations with appropriate systems in a new organization as part of start-up operations, developing policies and procedures, writing operational procedures, developing performance appraisal standards, managing recruitment and selection, setting up wage systems, designing motivation strategies, reducing employee turnover, training, handling misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out negotiations with trade unions and collective agreements, etc.
He is now a lecturer and corporate trainer since 2007 in the field of: human resource management, HR laws, leadership principles, customer service, business communication and English. He lectures on the OUM degree programmes in Human Resource Management hosted by the Malaysian Employers Federation (MEF).
His tenure in organizations has provided him with deep insight and lasting exposure to various problems and solutions of different kinds. He brings this exposure to his specialised areas of training.
He delivers and facilitates the programmes in a simple, easy-to-understand way and willingly shares knowledge. Due to his real hard-knock work experience, he is able to provide many simple solutions to work challenges.
He has trained a wide range of organizations ranging from private companies to public companies, Multi National Companies as well as Government agencies.
Course Fees & Registration
FEE PAYABLE PER PARTICIPANT :
Normal Price : RM2,518
Early Bird (15 days before event) : RM2,298
Group Fee (>2 participants) : RM2,078
Fee includes course materials, lunch, 2 tea breaks per day and Certificate of Attendance (upon completion of the training).
Download our Registration form Here and sent it to us by
Email :sales@wanfahprosper.com
WhatsApp : +60162634929
CANCELLATION / TRANSFER
Upon registering, participant(s) are considered successfully enrolled in the event. Written cancellations / transfer notice received :
- More than ten (10) working days before the event, a refund (less administrative charge of 15%) will be made.
- Ten (10) working days or less before the event, no refund will be made.
- For no show on the day of the event, full payment is required. If you cannot attend the event, you can nominate a substitute at any time without payment of an administration fee.
- A full (100%) refund may be granted if the course is cancelled by Wanfah Prosper PLT (WFP). WFP reserves the right to postpone or cancel the event and / or change facilitator at any time should circumstances beyond its control arises. WFP also reserve the right to make alternative arrangements without prior notice should it be necessary to do so.
Payment
Please make cheque payable / direct credit to :WANFAH PROSPER PLT
Accounts Number : 3812930508
Bank : Public Islamic Bank Berhad
DATA PROTECTION
Personal Data is gathered in accordance with the Personal Data Protection Act 2010 (Act 709)
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