HR for Non-HR & Operational Line Managers & Executives:

– From Employment to Handling Misconduct & Poor Performance

    HRD Corp Programme Number : 10001538944

INTRODUCTION

This “HR for Non-HR & Operational Line Managers & Executives” programme seeks to empower Operational Line and Non-HR Managers and Executives with the necessary knowledge and skills to do just that. This programme looks at the day-to-day issues of managing department employees and the associated challenges.

In this programme, Non-HR & Operational Line Managers & Executives will learn how to have a proper system of managing and motivating their subordinates the HRM way.  They will also learn their roles of Operational Line Managers in HRM such as drawing up job descriptions and specifications; conducting an effective interview; carrying out a training need analysis (TNA); conducting performance appraisals and counselling and taking disciplinary action.

Download Brochure and Registration Form from HERE

Training Date :
2nd – 3rd July 2025 (Hotel Armada Petaling Jaya, Selangor, Malaysia) 

LEARNING OBJECTIVES

In this “HR for Non-HR & Operational Line Managers & Executives” programme, participants will learn how to:

  • Draft proper job descriptions and job specifications; and conduct a successful interview
  • Identify training needs and carryout training for the department; Conduct professional performance evaluation and draw up PIPs; and conduct a professional counseling session
  • Draft warning letters for misconduct and non-performance; and manage a Domestic Inquiry
  • Manage probationers in the legal and professional way
  • Improve employee relations and ethics in management

WHO SHOULD ATTEND

  • Head of Departments (HODs)
  • Managers
  • Executives
  • Office Administrators
  • Officers
  • Administrative Assistants
  • Secretaries
  • Personal Assistants
  • Operational Personnel
  • Supporting Personnel

METHODOLODY

This “HR for Non-HR & Operational Line Managers & Executives” training methodology will be a mixtures of Lecture, Presentations, Interactive Group Discussions, Case Study and Role Play.

COURSE CONTENT

Module 1: Importance of HR Management for Non-HR and Operational Line Managers

  • What is HRM?
  • Role of HRM in an organisation
  • Role of Operational Line Management in HRM

Module 2: Employers and Employees Rights

  • Employers legal prerogatives
  • Employees legal rights
  • Administration of benefits

Module 3: Drafting Job Descriptions and Job Specifications

  • Drafting JD / JS
  • Determining work loads
  • Balancing up the job descriptions

Module 4: Job Interviewing Skills

  • Types of interview questions
  • Conducting the interview
  • Evaluating responses

Module 5: Job Training & Developing Employee Potential

  • Training Needs Analysis (TNA)
  • On-the job coaching and conducting training
  • Job rotation and multitasking
  • Career planning and development

Module 6: Performance Management

  • Setting performance standards & KPIs
  • Evaluating performance
  • Drawing up Performance Improvement Plans (PIPs)

Module 7: Counselling 

  • Who should counsel?
  • Difference between advice and counselling
  • Required skills for counsellors
  • How to counsel?

Module 8: Documentation for Non-performance and Indiscipline

  • Cautions
  • Verbal and written warnings
  • Show-cause letter
  • Charge Sheet

Module 9: Domestic Inquiry

  • Panel members
  • Process of inquiry
  • Rights of prosecutor and accused

Module 10: Special Issues in Managing Probationers

  • Setting standards for probationers
  • Managing performance
  • Confirming employees
  • Differences between probation and confirmed service
  • Legal problems and challenges in managing probationers

Module 11: Improving Employee Relations

  • What do employees want?
  • Personal leadership styles for the new generation
  • Why do employees leave?
  • Ethic in management

Download the Course Content in pdf from HERE

FACILITATOR

 

CYRIL PAGADALA

BA (English), MA (Human Resource Management)

HRD Corp Train-The-Trainer Certificate no: TTT/0217

 

Cyril has vast real work experience, in local and multinational companies, of more than 18 years in the field of Human Resources Management, Administration and Operations in various industries: banking, manufacturing, hospitality, tourism, and publications. He last held the position of Director of Administration and Human Resources of a group of companies.

He has managed all HR functions from recruitment to termination/dismissal such as:

Setting up the HR Department A-Z and company start-up operations with appropriate systems in a new organization as part of start-up operations, developing policies and procedures, writing operational procedures, developing performance appraisal standards, managing recruitment and selection, setting up wage systems, designing motivation strategies, reducing employee turnover, training, handling misconduct, taking disciplinary action, conducting the domestic inquiry, handling grievances, carrying out negotiations with trade unions and collective agreements, etc.

He is now a lecturer and corporate trainer since 2007 in the field of: human resource management, HR laws, leadership principles, customer service, business communication and English. He lectures on the OUM degree programmes in Human Resource Management hosted by the Malaysian Employers Federation (MEF).

His tenure in organizations has provided him with deep insight and lasting exposure to various problems and solutions of different kinds. He brings this exposure to his specialised areas of training.

He delivers and facilitates the programmes in a simple, easy-to-understand way and willingly shares knowledge. Due to his real hard-knock work experience, he is able to provide many simple solutions to work challenges.

He has trained a wide range of organizations ranging from private companies to public companies, Multi National Companies as well as Government agencies.

Course Fees & Registration
FEE PAYABLE PER PARTICIPANT :

Normal Price                                          : RM2,518

Early Bird (15 days before event)       : RM2,298

Group Fee (>2 participants)                : RM2,078

Fee includes course materials, lunch, 2 tea breaks per day and Certificate of Attendance (upon completion of the training).

Download our Registration form Here and sent it to us by

Email :sales@wanfahprosper.com

WhatsApp : +60162634929

CANCELLATION / TRANSFER

Upon registering, participant(s) are considered successfully enrolled in the event.  Written cancellations / transfer notice received :

  • More than ten (10) working days before the event, a refund (less administrative charge of 15%) will be made.
  • Ten (10) working days or less before the event, no refund will be made.
  • For no show on the day of the event, full payment is required. If you cannot attend the event, you can nominate a substitute at any time without payment of an administration fee.
  • A full (100%) refund may be granted if the course is cancelled by Wanfah Prosper PLT (WFP). WFP reserves the right to postpone or cancel the event and / or change facilitator at any time should circumstances beyond its control arises. WFP also reserve the right to make alternative arrangements without prior notice should it be necessary to do so.

Payment

Please make cheque payable / direct credit to :WANFAH PROSPER PLT

Accounts Number : 3812930508

Bank : Public Islamic Bank Berhad

DATA PROTECTION

Personal Data is gathered in accordance with the Personal Data Protection Act 2010 (Act 709)