Professional Business Writing & Communication Workshop

HRD Corp Programme Number : 10001629848

INTRODUCTION

Master the essentials of effective written business communication with this comprehensive 2-day workshop. In today’s digital workplace, clear, concise, and professional written communication—including emails, professional letters, and memos —is crucial for organizational effectiveness. This programme provides staff and managers with practical skills and core principles to craft compelling, goal-oriented business documents that resonate with their readers

Download Brochure and Registration form from HERE

Training Date :
7th -8th January 2026 (Hotel Armada Petaling Jaya, Selangor, Malaysia)

LEARNING OBJECTIVES

• Objective 1: Analyze Reader Requirements to tailor and maximize the impact of your professional business writing.

• Objective 2: Master the Core Elements and 3-Stage Cycle of effective business document writing

• Objective 3: Apply core writing principles to create high-impact, clear, and concise written communications for various business scenarios

WHO SHOULD ATTEND? 

Business Executives and Managers

METHODOLOGY

The workshop is interactive and participative, allowing participants to internalize the concepts and knowledge learnt. There is a mixture of lectures, role plays, skill practices, and discussions, to integrate the learning.

COURSE OUTLINE 

DAY 1

9.00 am             Workshop Introduction & Icebreaker

• Description: Participants will be introduced to the workshop and its intended objective. Participants will go through an icebreaker activity to get to know each other.
• Learning Outcome: Participants should be able to warm up and be comfortable in the workshop.
• Activity: Icebreaker

 

Module 1: Foundational Principles of Professional Business Communication

• Description: The nature of business communication. Common principles. The importance of understanding your readers. Identifying your reader context with respect to their expertise and point of view. Matching your reader’s requirements to your requirements as a writer. The importance of identifying assumptions.
• Learning Outcome: Participants should be aware that their viewpoint may not match their reader’s viewpoint.
• Activity: Exercise & Debrief

 

10.30 am           Tea Break

 

10.45 am

Module 2: The 3-Stage Writing Cycle and Strategic Writing Styles

• Description: The 3 stage writing cycle of planning, writing and checking. The use of direct and indirect writing styles, and when each style is appropriate. Writing for differing scenarios.
• Learning Outcome: Participants should be able to appreciate what style of writing is appropriate for differing business scenarios.
• Activity: Exercise & Debrief

 

1.00 pm             Lunch Break

 

2.00 pm

Module 3: Crafting Effective Short Business Documents (Emails, Memos, Letters)

• Description: Common features of short communications. Paragraphing to convey ideas. Mapping flow of writing to reader expectations.
• Learning Outcome: Participants should be able to understand the basic principles of communicating effectively in writing.
• Activity: Exercise & Debrief

 

3.30 pm             Tea Break

 

3.45 pm

Module 4: Mastering Professional Email Etiquette and Communication

• Description: The Unique Features of E-Mail. To, From, CC, BCC. Forwarding. Attachments. The 3 stage writing cycle of planning, writing and checking e-mails. Etiquette in e-mails.
• Learning Outcome: Participants should be able to craft an e-mail that achieves their goals, within the constraints of e-mail, while being courteous to their readers.
• Activity: Exercise & Debrief

 

5.00 pm             End of Day 1

 

DAY 2

 

9.00 am

Module 5: Selecting the Right Media: Email, Letter, or Digital Messenger

• Description: Understand that each form of media, such as WhatsApp, e-mail, or letter, has it’s own rules, which affect how readers interpret the communication. Discussion of media rules, with emphasis on the rules for e-mail. Consequences of not following media rules.
• Learning Outcome: Participants should be able to match the media to the appropriate business scenario.
• Activity: Exercise & Debrief

 

10.30 am           Tea Break

 

10.45 am

Module 6: Structuring Documents and Guiding Readers with Visual Design

• Description: Segmenting readers by dividing documents into related sections with explicit reader guides. Use of visual patterns to guide readers implicitly within a document.
• Learning Outcome: Participants should be able to understand how to guide readers to the sections that interest them and organize the information systematically.
• Activity: Exercise & Debrief

 

1.00 pm             Lunch Break

 

2.00 pm

Module 7: Effective Use of Digital Messenger Tools (WhatsApp, Signal, Telegram)

• Description: Messenger Tools -WhatsApp, Signal, Telegram. Using Messenger Tools Effectively. Appreciate the Limitations of Messenger Tool. Other Tools.
• Learning Outcome: Participants should be able to appreciate the strengths and drawbacks of written communications based on non-email based tools.
• Activity: Exercise & Debrief

 

3.30 pm             Tea Break

 

3.45 pm

Module 8: Practical Application: Tailoring Communication for Complex Scenarios

• Description: Identify the nature of the business scenario. Determine the optimal medium for the scenario. Craft the written communication.
• Learning Outcome: Participants should be able to appreciate the interplay between readers, meeting business objectives and the business context, in crafting the document.
• Activity: Exercise & Debrief

 

5.00 pm             End of Workshop

Download the programme outline in pdf  from HERE

FACILITATOR

Sivalingam A/L Ganasalingam

Bachelor of Engineering (Chemical) Honours (UM),

Learning Game Design (North America Simulation and Gaming Association (NASAGA))

Certificate in PROPS For Project Managers & Human Skills for Project Managers (Ericsson Project Management Institute)

HRD Corp Accredited Trainer

Click HERE to download Sivalingam A/L Ganasalingam profile in PDF format 

G.Sivalingam is a leading trainer and consultant in the fields of written and spoken communications, especially high level presentations, such as reports.  His focus is on helping writers and speakers to understanding their target readers, and craft the report or communication to get the key message across, in a way that the readers can understand, especially when complex or sophisticated information is involved.  He is particularly skilled in helping professionals, who have very specialized skills, to make a strong impact on readers and listeners, including those who may have little or no knowledge of the field, and yet need to take action, based on the information provided.  His participants include those from IBM, J & J, X-Fab Semiconductor, Motorola Solutions, and Freescale Semiconductor.

His writing credentials are substantial and varied, among them being a columnist for Men’s Review magazine and PC Magazine Malaysia.  He is particularly experienced in converting complex material into clear, easily understandable words, a skill he sharpened in his many years working at large corporations such as Ericsson, Qiva and Dataprep.  Along the way he has authored business operations manuals, quick reference cards for internal procurement systems and procedures for healthcare staff using SAP systems, as well as coordinate User Acceptance and develop user guides for a customized merchant banking solution for Aseambankers.